Contact Us
We want it to be easy for you to contact Colonial Life. If you have a question, please feel free to contact us via phone, fax or e-mail. Just choose the option that is most convenient. If you are a policyholder, plan administrator, producer or broker, use these links to find different ways to get in touch with us.
Policy Holder Contact Information
Colonial Life Service Center
1.800.325.4368 | Send us an email | Contáctenos |
Request Access to Policy Holder Website
Automated service is available 24 hours a day, seven days a week.
To speak with a customer service representative, please call between
8 a.m. – 7 p.m. EST Monday through Friday. Spanish-speaking representatives are available during normal business hours.
For Claims:
Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195
Fax Claims
1.800.880.9325
Plan Administrator Contact Information
Plan Administrator Service Center
1.800.256.7004 | Request Access for Plan Administrator Web Site
Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST
If you have questions about your billing invoice, the payment process, bill reconciliation or an employee's claim, please contact the Plan Administrator Service Center.
You can also get answers to various questions via the Colonial Connect for Plan Administrators SM website.
Fax:
1.800.561.3082 — available 24 hours a day, 365 days a year.
Mailing Address:
Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202
NJ District Office
Lisa A. Perri
Phone: 856.983.9600
Fax: 856.983.9696
775 Route 70 East, Suite F-100
Marlton, NJ 08053
